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Class
Description
If you are in need of accommodations, please contact us at training@uga.edu or 706-542-7062 at least one week before the training event. Register for Training & Development classes through the Professional Education Portal |
| Title: Conflict De-Escalation Techniques |
| Instructor: Emergency Preparedness Staff Member | ||
| Location: via Zoom | ||
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Description
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This class will focus on techniques to keep a confrontation from becoming violent. Many members of the UGA community are involved in exchanges that have the potential to become heated. Some of these encounters are with the public, students or other co-workers. Some individuals become frustrated when they do not receive the answer they desire and become difficult to deal with. This class will discuss how to keep unpleasant encounters of this nature from becoming violent and how to de-escalate a heated exchange. The goal of the class will be to provide the participants with the ability to obtain voluntary compliance from an individual who does not want to comply. This is an entry-level, beginner type class that will introduce these concepts and ideas.
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